AU-23F Monopolar RF machine touch screen change logo

For the monopolar RF machine, One customer made his own logo both on the touch screen and the panel. we have very good relationship on long term cooperation.

However, one mistake occured on our latest order, the following is his email reply after the goods arrived:

“Dear Justin,

This is in response to your email from yesterday July 27.

The touch-screens of both machines unfortunately are wrong too (see pic1). No branding, no Czech localization.
Luckily we have 1 spare touch screen on stock and we do have front plates on stock – so we can fix 1 of both machines.
For the other machine we would need you to send us the correct display.  Actually that would not be necessary if we were able to do the touch screen branding ourselves.
I guess we would need to upload some files into the DWin Touchscreen display. Really, this would be the preferred solution.

When checking the internals of the 1st AU-23F machine, we noticed that the heat sink was standing skewed because of broken screws (see pic2).

The 7 tips are correct in both machines. Thank you.”

For the touch screen logo, we send the software to him in the further emails，The problem is the method to change it.

Dear Justin, Thank you for providing this. I have reviewed the files and believe, they need to be transfered to the DWIN touch screen unit. May I therefore please kindly ask you to provide instruction about the process of how to transfer the files to the DWIN touch screen? What hardware do we need? Do we have to use an SD card? Looking forward to your info.

the operation as the following video, this video is the caviation machine, but the principle are the same.

 

We received a good news from him:

“Thank you for the files and your instructions. We did it today and it worked seamlessly.

I am glad we were able to solve the issues at no additional cost for both of us, except some additional time spent fixing the issues.

Another good example for a successful collaboration.”

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